We have a hassle-free return policy and guarantee your satisfaction. If you are not completely satisfied with your purchase, you can return it for a refund. We stand behind our goods and services and strive to exceed our customers' expectations.
Is there a time limit?Yes, you must initiate your return within 14 days of receiving your order.
How do I initiate a return?
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
When will I receive my refund?Once we receive and inspect your return, your refund will be issued back to your original method of payment. Typically, this process takes about 72 business hours.
Where will you refund my money?We will always refund your money to the original method of payment that you used to make the purchase.
Who pays the return shipping fees?Please note that we do not provide prepaid return labels, so the customer is responsible for the return shipping fees.
Are there any restocking fees?No, there are no restocking fees.
What if the item has been used?All returned items must be in perfect resalable condition. We cannot accept returns for opened or used products. If the returned item is not in resalable condition, such as if there is writing on the packaging, we reserve the right to refuse a refund.
Cancellation & Order Edits:
What is your cancellation policy?Orders can typically be canceled as long as they have not been processed by our fulfillment network. However, please note that our system is fully automated, and the cancellation window is very short. If your order has already been processed, you will need to initiate a return.
Can I add items to an existing order?No, unfortunately, our system does not support edits to existing orders. If you wish to add items, you will need to cancel the existing order (if possible) and place a new order.
